At Dar Nawel, we value thoughtful design and thoughtful handling of your information. We collect and use personal information only as reasonably necessary to operate our store, fulfil orders, communicate with you, improve the shopping experience, and meet our legal obligations.
1. Information we collect
Depending on how you interact with us, we may collect the following categories of information:
- Contact information, such as your name, email address, telephone number, billing address, and shipping address.
- Order information, including products purchased, size or colour selections, order history, shipping details, and transaction records.
- Payment-related information. Payments are processed by Shopify and/or authorised payment providers. Dar Nawel does not need to store your full payment-card details.
- Device and usage information, such as IP address, browser type, device information, pages viewed, and interactions with the store.
- Communications you send to us, including customer-service enquiries, return requests, and feedback.
- Marketing preferences, including whether you have chosen to receive news, collection releases, or other communications from us.
2. How we use your information
We may use personal information to:
- process, confirm, fulfil, and deliver orders;
- manage payments, returns, refunds, and customer-service requests;
- communicate order updates and respond to enquiries;
- maintain the security of our store and help detect fraud or misuse;
- understand how visitors use our store and improve its performance and content;
- send marketing communications where you have consented or where otherwise permitted by applicable law; and
- comply with legal, accounting, tax, and regulatory requirements.
3. Shopify and service providers
Our online store is hosted on Shopify. To operate the store, we may share necessary information with Shopify and trusted service providers that support services such as payment processing, delivery, analytics, customer communications, fraud prevention, and website functionality.
These providers may process information on our behalf or under their own privacy terms. We share only the information reasonably required for them to provide their services.
4. Cookies and similar technologies
Our store may use cookies and similar technologies to keep the site functioning, remember preferences, understand store usage, support checkout, and measure performance. Where required by law, non-essential cookies will be used based on your consent.
You can usually manage cookies through your browser settings and, where available, through the privacy controls presented on the store. Disabling certain cookies may affect some site features.
5. Marketing communications
If you join our mailing list, we may send you updates about new pieces, private releases, and Dar Nawel news. You can unsubscribe at any time by using the unsubscribe link in a marketing email. Transactional messages relating to an order or customer-service request may still be sent where necessary.
6. How we share information
We do not sell personal information in the ordinary sense of exchanging it for money. We may disclose information to service providers, professional advisers, authorities where legally required, or in connection with a legitimate business reorganisation, always subject to applicable law.
7. Data retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer service, fraud prevention, accounting, and legal compliance.
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.
8. Your privacy rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information, or to object to or withdraw consent for certain processing. You may also have rights concerning portability or complaints to a relevant data-protection authority.
To make a privacy request, please contact us through our Contact page. We may need to verify your identity before completing a request.
9. International processing
Shopify and some service providers may process information in countries other than the country in which you live. Where required, appropriate safeguards are used for international transfers in accordance with applicable law.
10. Children
Our store is not intended for children who are not legally able to enter into online purchase agreements. We do not knowingly seek to collect personal information from children contrary to applicable law.
11. Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements. The latest version will be posted on this page with an updated revision date.
12. Contact
If you have a privacy question or request, please contact Dar Nawel through our Contact page.